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Getir UK Limited Mobile App Privacy Notice

Updated on: 24/05/2022

Getir UK Limited ("Getir") respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through your use of the Getir mobile app ("App").

For information on the collection of personal information via our website, please see our website privacy notice here

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What does Getir do?

Getir is an on-demand delivery service that offers customers the opportunity to purchase products and have them delivered directly to their door.

For more information about Getir, please visit our website at www.getir.uk

What personal information does Getir collect and why?

The personal information that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily

  • When you download and use our App, we will collect personal information to register you and create an account. This includes:
  • Identity and contact details, such as your name, surname, phone number and email address. We will also ask you to create a password for your account and we will store this information with encryption.
  • When you start to use our App we require certain information to process your order and deliver the products to you. Your personal data we process includes:
    • Identity and contact details, such as your customer ID, and account details used to register as per the above;
    • Financial details, such as your payment information and payment methods;
    • Customer transaction details, such as your shopping history, order information, and invoice information as well as any enquiries, or complaints submitted to us, including call recordings if you call us and live support records from our customer services team;
    • Location information;
    • Rating details, such as the ranking or rate you have scored your experience of using the App and customer satisfaction survey responses.
  • Some of the personal information that you provide may include sensitive personal information, such as allergy information or other health-related information.
  • If you (i) create an account with us or purchase goods or services via the App and (ii) provide your e-mail address, it may subsequently be used by us to send you marketing messages. In such cases,  personalised advertising for our own similar goods and services may be sent via (i) our newsletters or (ii) social media platforms.

Information that we collect automatically

  • When you use our App, we will automatically collect information from your device.
    Specifically, this includes:
    • Device details, such as your, IP address, device type, unique device identification numbers, browser-type, device location, advertisement ID and other technical information including user transaction records, application usage information and commercial electronic communication consent logs;
  • Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
  • We may also process personal data relating to your location, order history, product purchases and app usage for segmentation purposes. We do this using cookies and SDKs via client IDs for digital marketing activities (such as location-based push notifications).

Information that we obtain from third party sources

  • From time to time, we may receive personal information about you from third party sources (including social media companies, like Facebook), but only where you have chosen to connect your Getir account with your Facebook account or have used your Facebook information to register with Getir. We only collect information from these third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
    The types of information we collect from third parties include your name, age, gender, profile picture and profile information and we use the information we receive from these third parties to create an account with Getir using your social media login credentials.

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

Why we collect this information

Getir processes the personal information above for the following purposes:

  • To register you as part of the sign up process to the App
  • To communicate with you and manage our relationship with you
  • To conduct the process of receiving orders, and payments and delivering orders.
  • To offer you the most suitable product options for your preferences, likes, interests, usage habits and location
  • Where you have consented to receive marketing communications, to inform you about the most suitable products and opportunities; to introduce the products and services offered by Getir; to conduct marketing activities
  • To deliver online advertising to you via the App or social media platforms
  • To conduct communication between Getir couriers and you
  • To perform analysis for improving our products and services
  • To conduct activities around customer satisfaction
  • To receive feedback and handle any requests or complaints from you
  • To conduct Getir activities in accordance with the applicable legislation
  • To match your device ID to your account registration
  • To improve how our App functions and the content
  • To carry out age verification checks when you have purchased restricted products
  • To prevent and detect security concerns, fraud and abuse of promos/discounts
  • Review and audit of Getir business activities
  • To conduct financial and accounting affairs related to your payments

Who does Getir share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our group companies, Getir Turkey (Getir Perakende Lojistik A.Ş.) and Getir Netherlands (Getir B.V.);
  • to our third party service providers and partners who provide data processing services to us (for example, to process payments and facilitate online servers for Getir App), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information. Categories of our service providers include but not limited to: (i) payment service providers such as Adyen; (ii) online server providers such as Amazon AWS; (iii) mapping interface provider, Google Maps; (iv) social media platforms such as Facebook; and (v) customer service software providers such as Kustomer. In each case, we have concluded appropriate data processor agreements in line with the applicable data protection laws.
  • to our franchisees;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other third party with your consent to the disclosure.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests, this interest will normally be to operate our App and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, or improving our App. In addition to these, we may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology

We use cookies and similar tracking technology, including SDKs (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

How does Getir keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we or our third-party service providers use include anti-virus software and firewalls, access controls, encryption and detection and prevention software to detect and prevent cyber-attacks.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the UK or EEA in accordance with UK and/or European Union data protection law, as applicable.

Our Standard Contractual Clauses can be provided on request. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided below.
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Also, to opt out of telemarketing, e-mail, notification, or SMS form of marketing, please visit the Communication Preferences section under the Profile tab in our App.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the UK Information Commissioner's Office (ICO) whose details are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “updated on” date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: privacy@getir.com.

The data controller of your personal information is Getir UK Limited.