As Getir Perakende Lojistik A.Ş. (“Getir”), Getiriş Danışmanlık ve Ticaret A.Ş., Getir Araç Dijital Ulaşım Çözümleri Ticaret A.Ş., Bitaksi Mobil Teknoloji A.Ş. (collectively referred to as the “Getir Group Companies”) we take utmost care to process and protect your personal data, in accordance with the Personal Data Protection Law No. 6698 (“the PDPL”), its secondary legislation and decisions of the Personal Data Protection Board.
We have prepared this privacy notice (“Notice”) to inform you about how we process your personal data as a data controller within the scope of your communication with Getir on behalf of Getir Group Companies regarding the services we provide and the orders you place on the Getir mobile application and the Getir website at www.getir.com.
Your personal data we process through our call center are as follows:
| Identity Information | Full name |
| Contact Information | Mobile phone number, delivery address |
| Transactional Data | Order information, requests and complaints, reviews and feedbacks |
| Audio Recordings | Audio recordings of your correspondence about the services we provide and the orders you place |
Your personal data is obtained through our call center via automatic and non-automatic methods and processed based on the legal grounds specified in Article 5 of the PDPL. The purposes of processing your personal data and the legal grounds on which we rely for such processing are as below:
| Your Personal Data | Purposes of the Processing | Legal Grounds of the Processing |
| Identity Information, Contact Information, Transactional Data, Audio Recordings | To examine, evaluate and conclude your legal requests and applications; to resolve possible legal disputes and to provide the authorized persons, institutions, and organizations with the relevant personal data to resolve legal disputes.
| Processing of your personal data is governed under the law (Article 5/2-a of the PDPL) Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL) |
| Identity Information, Contact Information, Transactional Data, Audio Recordings | To record and conclude your requests and complaints about the services we provide and the orders you place. | Processing of your personal data is necessary for the constitution and performance of a contract to provide you with our services (Article 5/2-c of the PDPL) |
| Identity Information, Contact Information, Transactional Data, Audio Recordings | To record your requests and complaints about the services we provide and the orders you place to ensure customer satisfaction and improve our service quality; to review and audit business operations, to ensure security and continuity of our operations; to manage customer relations and communicate with customers to ensure customer satisfaction; to detect and prevent fraud and abuse of our campaigns, discounts, and the services. | Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL) |
Your personal data are transferred to third parties in the following cases, being limited, associated and restrained with the purposes of the processing, in accordance with Articles 8 and 9 of the PDPL:
| Your Personal Data Subject to Transfer | Purpose of the Transfer | Recipients | Legal Grounds of the Transfer |
| Identity Information, Contact Information, Transactional Data, Audio Recordings | To fulfill our legal obligations, to inform authorized persons, institutions, or organizations within the scope of our legal obligations, to carry out legal processes, and to conduct our business operations in accordance with the legislation. | Authorized persons, institutions, or organizations | Processing of your personal data is governed under the law (Article 5/2-a of the PDPL)
Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL) |
| Identity Information, Contact Information, Transactional Data, Audio Recordings | To get support from our suppliers, including those providing infrastructure and information services, for the provision of our products and services, to carry out financial and accounting operations, and to manage business relations with our business partners and suppliers. | Domestic and Foreign Business Partners & Suppliers | Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL) |
Article 11 of the PDPL regulates the rights of the data subjects (real persons whose personal data are processed). You may exercise the rights pursuant to Article 11 of the PDPL which are as follows:
You may use the following methods to exercise your rights specified in the Article 11 of the PDPL and submit your requests to Getir Group Companies:
| Getir Perakende Lojistik A.Ş. | You can submit your requests,
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| Getiriş Danışmanlık ve Ticaret A.Ş. | You can submit your requests,
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| Getir Araç Dijital Ulaşım Çözümleri Ticaret A.Ş. | You can submit your requests,
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| Bitaksi Mobil Teknoloji A.Ş. | You can submit your requests,
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In accordance with Article 13 of the PDPL, Getir Group Companies will finalize your requests within 30 (thirty) days at the latest, depending on the nature of the request. If the transaction requires cost, the tariff determined by the Personal Data Protection Board will be applied. If your request is rejected, the reason(s) for the rejection will be communicated to you within 30 (thirty) days at the latest.
This Notice may be updated to comply with changing conditions and relevant legislation. Updates to be made to this Notice will be notified to you on our website and mobile application.
Last Updated: September 2022